Program directors or providers should have a background in wellness programming and a professional health-related degree or certification. They should have expertise in content areas, planning, promotion, administration, evaluation, and ability to grow a program and tailor the program to the workplace.

Program providers should have a quality assurance program for evaluating the effectiveness of service personnel, to assess satisfaction of participants, and for personnel training and continuing education.

An overall policy statement should be available from directors and program vendors addressing the following issues: assurance of confidentiality of health data, referral to health and medical care for at-risk participants, follow-up with referred participants and those at-risk, program evaluation on process and outcomes, organization of the worksite for promotion of wellness and changes in corporate culture. A clear contract or letter of agreement for services should be provided.